Privacy
Policy.

Who we are

Polyglotwise (“we”, “us”, “our”) is a learning and career coaching studio operating from 85 Great Portland Street, London W1W 7LT, United Kingdom, under the domain tfpolyglotwise.life. We are the data controller responsible for the personal data described in this policy. If you have any questions, you can reach us at [email protected].

What data we collect

We only collect what we need to respond to you and deliver our services. Depending on how you interact with us, this may include:

• Contact details you provide through our contact form — your name and email address.
• Message content — the area of interest you select and anything you choose to write to us.
• Communication records — emails, call notes and scheduling information when you engage with our coaching.
• Technical data — basic, non-identifying information such as your browser type and how you use the site, gathered through essential and analytics cookies.

How we use your data

We process your personal data for the following purposes:

• To respond to your enquiry and arrange a discovery call.
• To provide, schedule and improve our coaching and learning services.
• To send you information you have requested or that is relevant to a service you are using.
• To maintain the security and performance of our website.

Our lawful bases for processing are your consent (which you can withdraw at any time), the performance of a contract with you, and our legitimate interests in running and improving our business. We will never sell your personal data to third parties.

Cookies

Our site uses a small number of cookies. Essential cookies keep the site working, and we remember your cookie choice so we don't ask again on every visit — this preference is stored locally in your browser. With your consent we also use privacy-respecting analytics to understand how the site is used so we can improve it. You can clear or block cookies at any time through your browser settings.

How long we keep it

We retain enquiry data for as long as needed to respond and for a reasonable period afterwards in case you get back in touch. Client records are kept for the duration of our engagement and for as long as required to meet our legal and accounting obligations, after which they are securely deleted.

Who we share it with

We share personal data only with trusted service providers who help us operate — for example, email, scheduling and analytics tools — and only to the extent necessary. These providers are bound by their own data protection obligations. We may also disclose data where required by law.

Your rights

Under UK GDPR you have the right to access the personal data we hold about you, to request that it be corrected or deleted, to object to or restrict our processing, and to withdraw consent at any time. To exercise any of these rights, email us at [email protected] and we will respond within one month. You also have the right to lodge a complaint with the UK's Information Commissioner's Office (ICO).

Keeping your data safe

We take appropriate technical and organisational measures to protect your personal data against loss, misuse and unauthorised access. While no online service can be guaranteed completely secure, we work to keep your information protected and to limit access to those who need it.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised date. We encourage you to review it periodically.

Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at [email protected] or call +44 20 7946 0321.